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Shipping & Returns

We want your Catalyst Tea order to arrive safely and beautifully. Below you’ll find information about order processing, shipping, damaged packages, and returns.
 

Order Processing

Orders are typically prepared and shipped within 2–5 business days.

During holidays, launches, events, or periods of high order volume, processing may take a little longer. You’ll receive a shipping confirmation with tracking information once your order is on the way.
 

Shipping

Catalyst Tea Company currently ships within the United States.

Shipping rates and available delivery options are calculated at checkout based on your order and destination.

Estimated delivery times begin once your order has shipped and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.
 

Free Shipping

Complimentary U.S. shipping may be available when your order reaches the minimum purchase amount displayed on our website.

Any applicable free-shipping promotion will be reflected at checkout.
 

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow a little time for the carrier to update the tracking status after your shipping label is created.
 

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update the address before the package ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Customers may be responsible for additional shipping costs if an order is returned because of an incorrect or incomplete address.
 

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery timing is generally outside our control.

If your tracking information shows an unusual delay or your package appears to be missing, please contact us and we’ll help you determine the best next step.
 

If tracking shows that a package was delivered but you cannot locate it, we recommend checking around the delivery location, asking household members or neighbors, and contacting the carrier first.
 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • your order number

  • a brief description of the issue

  • clear photographs of the item and packaging

We’ll review the situation and work with you on an appropriate resolution.
 

Returns

Because tea and herbal products are consumable goods, opened tea, herbs, and other food products cannot be returned.

If you receive an unopened, non-perishable item that you would like to return, please contact us within 14 days of delivery before sending anything back.

Returned items must be:

  • unused

  • unopened

  • in their original condition

  • in their original packaging

Original shipping charges are non-refundable unless the return is due to an error on our part.

Customers are generally responsible for return shipping costs.
 

Non-Returnable Items

Unless damaged or sent in error, the following are generally not eligible for return:

  • opened tea or herbal products

  • customized or personalized items

  • gift cards

  • digital products or downloadable guides

  • event tickets or workshop registrations, which are subject to the cancellation terms listed for that event

  • final-sale items
     

Refunds

Once an approved return is received and inspected, we’ll notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or card provider.
 

Questions About Your Order?

If you need help with an order, please contact Catalyst Tea Company through our website contact form and include your order number whenever possible.

We’re happy to help.

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